We are an online business and use the web chat service on two of our main sites. The real value to us is the ability to respond quickly to customer queriers especially when our offices are closed which not only supports our brand but has improved our customers likelihood of making a purchase.
KARL UTLEYManaging Director
We have been using the service for over 2 years now, and although it was selected initially as a marketing tool we soon started winning new business from the leads enquiries it generated. It now contributes significantly to our e-channel.
MARTIN RIXSales & Marketing Director
As a growing online business with limited resources, we could not consider using a standalone chat service. The Web Chat Co has provided us a fully manned service which has been great at dealing with customers especially when we are not around, enabling us to take orders 24/7. The help they provide allows our customers the peace of mind when placing their orders with us. MARK HIPPERSONCEO