Live chat & messaging create a personalised experience for customer looking for support.
Its an easy an effective way of offering help, without interrupting their experience.
Chat analytics play a vital role in chat & messaging. Shedding light on
customer satisfaction, agent performance, and helps identify issues
before they become problems. Better numbers and quality reports let
you measure successes and stay on target.
Chat and messages allow your agents to engage customers over websites, mobile apps and popular messaging apps like FB, Messenger & WhatsApp, wherever they are. This means that you can build the best customer experience on the channels that your customers actually prefer.
Customer support isn’t limited to chat. The
ioChats platform lets you switch between
serving chats, phone calls, emails or SM
messages. And with the iChat’s web widget
your customers can ask for help or find the
answers themselves, all without interrupting